Return and Cancellation Policy

This policy outlines the terms for order cancellations, returns, and refunds for products purchased from Hantasch Farm through the website. Because a significant portion of our products are perishable, seasonal fresh produce, some return policies differ from those for non-perishable products.

This policy does not affect any mandatory rights enjoyed by the consumer under the Egyptian Consumer Protection Law and applicable laws.

Cancelling order before processing

Cancellation of the order is possible as long as it has not started to be harvested, prepared, packed or sent for delivery.

If cancellation is accepted before processing begins, the order will be cancelled and the full amount paid, if any, will be refunded according to the payment method used.

To request a cancellation, please contact us at info@hantaschfarm.com , providing your order number and contact information.
This is a sound business practice as it gives the customer a clear option to cancel without the farm incurring the loss of a crop that has already been harvested and prepared.

Cancellation after harvesting or processing has begun

After a product has begun to be harvested, sorted, packed, or specially prepared for order, normal cancellations may not be possible, particularly for fresh and perishable products.

Any cancellation request at this stage is assessed according to the order status, the nature of the product, and whether it can still be repurposed or used without loss or damage.

This does not limit the consumer’s legal rights in the event of a defect or non-conformity in the product.

Cancel pre-orders

Cancellation of the pre-order can be requested before the harvesting or preparation of the quantity allocated for it begins.

If the harvest date changes substantially or the required quantity cannot be supplied, we will contact the customer to present the available options, which may include adjusting the quantity, waiting for a new date, or cancelling the unavailable portion and receiving a refund.

If the pre-order cannot be fully executed, the amount due will be refunded for the portion that was not executed.

Fresh and perishable products

Many of MyHarvest™’s products include fresh fruit and agricultural produce that are naturally affected by time, temperature, storage, and transportation.

These products are not normally eligible for return or exchange simply for a change of mind after receipt when they are perishable goods or cannot be returned to their original condition or safely resold.

If the product is defective or does not match the order

If the product arrives and appears to have an abnormal defect, or there is a clear shortage in quantity, or a product different from the order was sent, please contact us as soon as possible via info@hantaschfarm.com , mentioning the order number and details of the problem.

We may request clear photos of the product and packaging to help assess the condition, especially for fresh produce.

After reviewing the situation, appropriate action is taken according to the nature of the problem, and may include replacement, refund of the product or the affected part of the order, or any other appropriate remedy.

Legally established rights regarding defective goods remain in effect, including the consumer’s right to exchange or return the goods in accordance with the legally established terms and periods.

Natural variations in agricultural products

Natural variations in size, color, degree of ripeness, or shape are not considered a defect in themselves, as long as the product remains of the type, quantity, and condition reasonably described at the time of sale.

The images posted on the website help to illustrate the nature of the product, but the actual fruits may naturally vary from batch to batch.

Damage during delivery

If the product arrives in a condition that indicates it has been abnormally damaged during transport, please keep the packaging, take clear photos and contact us via info@hantaschfarm.com .

We will review the situation and determine the appropriate action, which may include replacement or refund of the product or the affected part, depending on the circumstances of the request.

Customer unable to receive order

The customer is responsible for providing accurate delivery information and ensuring adequate availability for receiving the order at the agreed time.

If delivery fails due to the unavailability of the recipient, incorrect address information, or inability to contact, the next delivery attempt may incur an additional cost.

For fresh and perishable products, it may not be possible to get a refund if the product is damaged as a result of not receiving it on the agreed date, and each case will be assessed according to its actual circumstances.

Electronic payment refunds

If a refund is approved for an order paid for electronically, the refund will be processed to the same payment method used in the purchase whenever possible and legally required .

For payments made through an electronic payment service provider, bank cards, or any other electronic payment method available on the website , the refund process is initiated by the payment system used for the transaction. After the refund request is processed, the card issuer or payment provider may require additional time for the funds to appear in the customer’s account.

Once the refund process has begun, we will update the order status where possible, and the customer can contact us if they need a transaction reference for review with their bank or payment service provider .

Refund request processing time

After approval of the return or refund and determination of the amount due, Hinch Farm will begin the refund process as soon as possible, in accordance with applicable time limits and legal rights.

In cases where the law requires the return of the value of a defective item, the refund request is handled according to the legally prescribed period.

Partial recovery

If the problem concerns only part of the order, such as a shortage in quantity or damage to a specific part of the products, only the value of the affected part may be refunded instead of the entire order being cancelled, unless the nature of the problem requires otherwise.

Delivery costs

If the return or exchange is due to a defect or error in the product or order, Hinch Farm shall bear the costs that it is required to bear according to the law.

However, in cases where the cause is not an error or defect on the part of Hinch Farm, the original or additional delivery charges may not be refundable, depending on the nature of the order and applicable law.

Other products

Non-perishable products or services, including those that may be added in the future from other Hinch Farm projects, may be subject to different return or cancellation policies depending on their nature and applicable law. Any specific conditions will be explained on the product or service page where necessary.

How to submit an application

To request a cancellation, refund, or report a problem with your order, please send the following information and contact us via:

• Email: info@hantaschfarm.com
• order number
• Customer name and phone number
• Clear description of the problem
• Product and packaging images where needed