We do not aim to store complete payment card data on Hinch Farm systems. When using an electronic payment service, the requested payment information is processed by the payment service provider according to its technical arrangements and privacy policy.

Why do we use your data?

• Creating, processing, and executing orders.
• Communication regarding the order status, harvest, delivery, or receipt.
• Processing payments and verifying their status.
• Providing customer service and responding to inquiries and complaints.
• Managing the customer account when creating an account.
• Operating and securing the site and detecting unauthorized use or technical problems.
• Compliance with applicable legal, accounting and regulatory obligations.
• Improving website services and customer experience by using aggregated data or analytical tools when legitimately enabled.

We do not use your data for direct online marketing purposes except in accordance with the appropriate legal basis and applicable requirements, including obtaining consent where required and providing an appropriate means to stop marketing messages.

The legal basis for the treatment

We process personal data only when there is a valid legal basis for doing so. This may include performing a contract or order with you, fulfilling legal obligations, obtaining your consent where required, pursuing a legitimate interest that does not override your rights and freedoms, or exercising or defending a legal right.

With whom might we share your data?

We do not sell your personal data. We may only share as much of it as is necessary with third parties who help us operate the site, fulfill your request, or meet our obligations.

• Electronic payment service provider when choosing electronic payment.
• Delivery companies or service providers when the order needs to be delivered.
• Website hosting providers, technical infrastructure, and email services necessary to operate the website.
• The software and technical service providers that the store and website rely on, to the extent necessary to provide the service.
• Accountants, consultants, or competent authorities when legally or regulatoryly required.
• The concerned governmental or judicial authorities when required by law.

We aim to share only the minimum data necessary for the specified purpose and not allow its use for purposes unrelated to the service without a proper legal basis.

Electronic payment

When you choose electronic payment, you may be redirected or certain data may be passed to the payment service provider to complete, verify, combat fraud, and manage refunds when needed.

The handling of payment data is also subject to the policies and procedures of the payment service provider used, and the information provided by the payment provider regarding data processing should be reviewed when completing the transaction.

Delivery and receipt information

When you request delivery, we use your name, phone number, address, and any necessary instructions to prepare and deliver your order. This information may be provided to the delivery company or driver as needed to complete the delivery.

If you choose to pick up from the farm, we may use your contact details to confirm the date or order status prior to pickup.

Cookies

The site uses cookies and similar technologies when necessary to operate the site and store functions, such as retaining shopping cart contents, session management, login, and maintaining settings necessary for the site to function.

Additional analytics tools or optional functionalities may be used if enabled on the site. This policy and consent settings will be updated whenever any tools requiring user consent are used.

Data retention period

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, to comply with legal, accounting and regulatory obligations, or to manage disputes and legal rights.

The retention period varies depending on the type of data and its purpose; for example, order and invoice data may need to be retained for a different period than website session data or general inquiries. Data is deleted or anonymized when there is no legitimate need to retain it, unless the law requires it to be retained for a longer period.

Your rights regarding your personal data

In accordance with applicable laws and depending on the nature of the processing, you may have the right to know and access the personal data we hold, to request that it be corrected or updated, to withdraw consent where processing is based on it, and to request that data be erased or its use restricted in cases permitted by law.

You can submit a request for your personal data via email at info@hantaschfarm.com or through the contact information published on our Contact Us page . We may need to verify your identity before processing the request to protect your data from unauthorized access.

Complaints related to personal data

If you have a complaint or inquiry about how your data is processed, please contact us first via info@hantaschfarm.com so that we can review the matter.

You also have the right, in accordance with applicable laws and procedures, to file a complaint with the Personal Data Protection Center (PDPC) , which is the body responsible for regulating and enforcing the Personal Data Protection Law in Egypt.

Processing or transferring data outside of Egypt

The operation of the website or certain technical services may depend on service providers using infrastructure within or outside Egypt. In cases involving the transfer of personal data across borders, this will be handled in accordance with applicable legal requirements and safeguards.

Data security

We take appropriate technical and organizational measures to protect personal data from unauthorized access, use, modification, or disclosure, and from accidental loss or destruction. However, no electronic system or means of transmission via the Internet can be guaranteed to be completely risk-free.

Links and services from other entities

This website may contain links to third-party services or websites. Data processing on those websites or services is governed by their respective privacy policies, and this policy does not cover the practices of third parties operating independently of Hinch Farm.

Privacy Policy Update

This policy may be updated from time to time to reflect changes in the site, services, data processing methods, or legal requirements. The updated version will be posted on this page along with the date of the last update.

Last updated: September 4, 2026

Privacy communication

For any inquiries or requests relating to your personal data or this policy, please contact us via email at info@hantaschfarm.com or use the contact details published on our Contact Us page .