Terms & Conditions

These terms and conditions govern your use of the Hantasch Farm website and the purchase of products or services available through it. By using the website or placing an order, you acknowledge that you have read, understood, and agree to these terms and conditions, along with any other policies referenced on the website.

The term “Hantastch Farm” in these terms refers to the business that provides the products and services offered through the website. These terms do not affect any mandatory rights enjoyed by the consumer under applicable Egyptian laws.

Seasonal products and crops

Some of Hantasch Farm’s products, particularly its Hasadi™ range, depend on the farm’s actual agricultural production and seasons. Therefore, available quantities, harvest dates, ripeness, fruit size, and color may naturally vary from season to season or batch to batch.

The images shown for the products are intended to illustrate the nature of the product as much as possible; however, fresh agricultural products may exhibit natural variations in shape, size, color, and degree of ripeness.

Posting a product on the website does not guarantee its availability, and order fulfillment remains subject to actual stock or the quantity that becomes available at harvest.

Prices

Product prices on the website are displayed in Egyptian pounds unless otherwise stated. Delivery costs or any additional fees, where applicable, are shown before order completion or according to the chosen delivery method.

Hantasch Farm reserves the right to adjust prices for future purchases to reflect changes in seasons, costs, or market conditions. A price adjustment will not affect an order that has already been accepted and confirmed unless otherwise agreed with the customer.

Orders & Acceptance

Placing an order through the website is considered an order to purchase the product, and the order is not considered final until the order is accepted according to product availability and payment and delivery requirements.

We may contact the customer if there is a need to confirm the quantity, address, delivery date, or any other details necessary to fulfill the order.

If the order cannot be fulfilled due to the unavailability of the crop, an inventory error, or a material operational reason, the customer will be contacted to propose a suitable solution, such as adjusting the quantity or date, cancelling the unavailable portion, and refunding any amount due in accordance with the payment method and applicable policies.

الطلبات المسبقة والحجز قبل الحصاد

بعض المحاصيل قد تُطرح للحجز أو الطلب المسبق قبل بدء الحصاد. ويعني ذلك أن المنتج لم يصبح جاهزاً للتسليم بعد عند تقديم الطلب.

The announced harvest date is an estimate based on the condition of the crop at the time of announcement, and may change as a result of the degree of ripeness, agricultural or weather conditions, or the actual quantity available.

Pre-orders will be fulfilled according to the quantities that actually become available. In the event of a material change that affects the possibility of fulfilling the order, the customer will be notified and alternatives will be discussed or the amount due will be refunded where appropriate.

Payment

The payment methods shown are available during the order checkout process. Any required payment must be completed before the order can be processed, unless the chosen payment method allows for cash on delivery or another approved arrangement.

Electronic payments are processed through authorized third-party payment service providers, and Hinch Farm only retains full bank card details on the site to the extent permitted or managed by the payment service provider’s systems.

Delivery and Receiving

Delivery and receiving options depend on the product, quantity, and region. Available options are displayed during the order process or confirmed with the customer as needed.

Some products may be available for pickup from the farm by prior arrangement, while delivery services are available to some areas depending on operational capacity and the shipping service used.

Delivery dates are estimates unless a specific date is expressly agreed upon, and may be affected by harvesting or transportation conditions or factors beyond Hentsch Farm’s reasonable control.

For more information, please refer to the delivery and shipping policy.

Fresh and perishable products

Due to the nature of fresh fruit and crops, they are perishable goods and must be handled and stored properly after receipt.

Returns or exchanges are not accepted simply because of a change of mind when the perishable nature of the product makes its return or resale inappropriate, without prejudice to the rights established by law in the event of a defect, non-conformity or genuine problem with the product.

Check the order upon receipt

We recommend inspecting the products upon receipt as much as possible. If there is a clear problem with the quantity, condition of the product, or order matching, please contact Hentsch Farm as soon as possible, providing details of the problem and relevant photos whenever possible.

Each case will be assessed according to the nature of the product, the actual circumstances, and the legally established consumer rights.

Cancellation and Refund

The possibility of canceling an order or receiving a refund varies depending on the status of the order, the nature of the product, and whether it has been harvested, prepared, or sent for delivery.

The details contained in the Return and Cancellation Policy published on the website apply, subject to the mandatory provisions of the Egyptian Consumer Protection Law.

Recipes and nutritional information

The nutritional information and recipes published on MyHarvest™ or other website pages are provided for educational and general purposes only. The nutritional value of agricultural products may vary depending on the variety, stage of ripeness, and growing and preparation conditions.

The information published on the website is not personal medical or nutritional advice, and anyone with a health condition or special nutritional needs should consult a qualified professional when necessary.

Wholesale Institutional Orders

Wholesale, institutional, or large-quantity orders may be subject to different terms, pricing, packaging, and delivery conditions than regular consumer orders. These details are confirmed separately before order acceptance.

Use the site

The site must be used lawfully and you must not attempt to disrupt it, misuse it, or gain unauthorized access to its systems or other users’ accounts.

The user is responsible for the accuracy of the information provided when ordering, including name, contact details and delivery address.

Intellectual property

Unless otherwise stated, the names and trademarks of Hantasch Farm, MyHarvest™, MyPlantNursery™, and MyBeehiveNursery™, as well as the original content, images, text, and elements posted on the site, are owned by their respective rights holders and may not be used commercially without appropriate permission.

Privacy

Personal data is processed in accordance with the privacy policy published on the website. By using the website or submitting an order, you acknowledge that you have reviewed the information regarding how data is collected and used to provide the service and fulfill orders.

Law and Consumer Rights

Transactions conducted through Hantasch Farm are subject to applicable Egyptian laws, including applicable consumer protection provisions.

Nothing in these terms is intended to exclude or reduce a right that may not legally be excluded or reduced.

Terms and Conditions Modification

These terms may be updated from time to time to reflect developments in Hantasch Farm’s services or the store, or to legal and operational requirements. The version published at the time of the request applies to the transaction, unless otherwise required by law.

Last updated: September 2026

Contact us

For any questions regarding these terms or purchase requests, please contact us through our Contact Us page.