{"id":612,"date":"2026-09-04T16:46:38","date_gmt":"2026-09-04T13:46:38","guid":{"rendered":"https:\/\/hantaschfarm.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%aa%d9%88%d8%b5%d9%8a%d9%84-%d9%88%d8%a7%d9%84%d8%b4%d8%ad%d9%86\/"},"modified":"2026-09-08T05:00:28","modified_gmt":"2026-09-08T02:00:28","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%aa%d9%88%d8%b5%d9%8a%d9%84-%d9%88%d8%a7%d9%84%d8%b4%d8%ad%d9%86","status":"publish","type":"page","link":"https:\/\/hantaschfarm.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%aa%d9%88%d8%b5%d9%8a%d9%84-%d9%88%d8%a7%d9%84%d8%b4%d8%ad%d9%86\/","title":{"rendered":"Delivery and Shipping Policy"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0648\u0627\u0644\u0634\u062d\u0646<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy explains how products ordered from Hantasch Farm will be delivered or collected. Since a major part of our product range consists of fresh, seasonal produce, delivery options and times may vary depending on the product type, quantity, harvest date, and customer location.    <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available delivery options and their associated costs are displayed during the ordering process or confirmed with the customer before final order acceptance when the product requires special arrangements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery areas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery service is available to areas that Hinch Farm or a delivery service provider can access appropriately for the nature of the product requested.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery availability depends on the customer&#8217;s address, product type and quantity, and shipping conditions. If delivery is not available to a specific area, this will be indicated during the order process or the customer will be notified before order confirmation.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery cost<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery costs vary depending on the region, order size and weight, product type, and available delivery method.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery cost is displayed to the customer before order completion whenever it can be calculated directly through the store. If the order requires special delivery pricing, it will not be finalized until the customer is informed of and agrees to the cost.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Order processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Order processing begins after product availability is confirmed and payment requirements are met, according to the chosen payment method. For fresh produce, order processing may depend on the actual harvest date and fruit ripeness; therefore, placing an order does not always guarantee immediate shipment.    <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The expected processing and delivery time is displayed or confirmed before the order is executed whenever the nature of the product requires it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pre-orders for crops<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hantasch Farm may allow pre-ordering or pre-reservation of certain crops. In this case, the published harvest or availability date is an expected date based on the crop&#8217;s condition at the time of the announcement. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The date may change as a result of the degree of ripeness, agricultural or weather conditions, or the actual quantities that become ready for harvesting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the product is ready, orders are processed according to the quantities actually available and appropriate delivery or collection arrangements. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The estimated delivery date is determined or displayed based on the product, region, and delivery service used. <strong>Delivery typically takes 1\u20132 business days after order processing<\/strong> , unless a different timeframe is specified for the product or region before order completion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delays may occur due to reasons beyond Hentsch Farm&#8217;s reasonable control, such as weather conditions, road conditions, harvesting circumstances, or the delivery company&#8217;s operations. In the event of a significant delay known to us, we will endeavor to contact the customer to update them on the situation.   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pick-up from the farm<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pick-up from Hinch Farm may be available for some products and pre-arranged orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When this option is available, you must wait for confirmation of order readiness and pickup date before heading to the farm. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Appropriate delivery details are shown during the order process or confirmed directly with the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Handling fresh produce<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fresh produce is prepared in a manner appropriate to the nature of the product and the chosen packaging. Some products may require special care after receipt to maintain their quality. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend receiving fresh produce as soon as possible upon arrival, inspecting the packaging and product, and then following the product&#8217;s appropriate storage instructions, including refrigeration where appropriate.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fresh produce should not be left exposed to heat or sunlight for extended periods after delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Check the order upon receipt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please check the order upon receipt as much as possible and make sure of the number of packages, the product and the apparent condition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you notice a clear problem with the order, such as a shortage in quantity, unusual damage, or a substantial difference from the product ordered, please contact us as soon as possible via <strong><a>info@hantaschfarm.com <\/a><\/strong> , explaining the order number and the problem, and attaching photos where necessary.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fresh produce cases are assessed according to the nature of the product, the actual conditions, and the legally established consumer rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Failure to deliver<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is responsible for providing a correct address and telephone number and ensuring adequate availability for receiving the order at the agreed time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If delivery fails due to an incorrect address, inability to contact the recipient, or the unavailability of a person to collect, another delivery attempt may need to be arranged, and may incur additional costs if the delivery service provider imposes new charges.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For perishable products, it may not be possible to reship the same product if it was affected by non-receipt, and each case will be handled according to its circumstances and applicable policies.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Damage or problem during delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the product arrives in a condition that indicates it has been abnormally damaged during transport, please keep the packaging, take clear photos of the product and packaging, and contact us via <strong><a>info@hantaschfarm.com<\/a><\/strong> with the order number. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the situation and determine the appropriate action based on the nature of the problem, which may include replacement, refund, or other appropriate remediation in accordance with the law and published policies. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Large and wholesale orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Large quantity orders or orders from restaurants, retailers, and institutions may require separate transportation arrangements and delivery pricing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The cost, method and date of delivery for these orders are agreed upon before they are confirmed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery outside the scope of the usual service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some delivery requests to areas outside the usual service area may be considered separately depending on the type of product, quantity, and the possibility of preserving the product during transport.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Placing an order does not constitute automatic acceptance of delivery to any area unless the service appears as an available option or is confirmed with the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns and cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cases of order cancellation, return, or products arriving in a non-conforming condition are subject to the return and cancellation policy in addition to the rights stipulated under applicable Egyptian laws.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact regarding delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For inquiries regarding the delivery of an existing order, please contact us via <strong><a>info@hantaschfarm.com<\/a><\/strong> , mentioning the order number and your contact details. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: September 4, 2026 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0648\u0627\u0644\u0634\u062d\u0646 This policy explains how products ordered from Hantasch Farm will be delivered or collected. Since a major part of our product range consists of fresh, seasonal produce, delivery options and times may vary depending on the product type, quantity, harvest date, and customer location. Available delivery options and their associated costs are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-612","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"acf":[],"_links":{"self":[{"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/pages\/612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/comments?post=612"}],"version-history":[{"count":1,"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/pages\/612\/revisions"}],"predecessor-version":[{"id":613,"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/pages\/612\/revisions\/613"}],"wp:attachment":[{"href":"https:\/\/hantaschfarm.com\/en\/wp-json\/wp\/v2\/media?parent=612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}